COVID-19 Resources

PTAA Supplier Partners Offer COVID-19 Services

The following supplier partners are currently offering specialized services that can assist with sanitization or social distancing items, such as signs and plexiglass dividers. Click the links to view their profiles in our supplier directory.

BG Multifamily
Fast Signs of High Point
Home Depot Pro Multifamily
McNeely Pest Control
Prosource Fitness Equipment
Spangler Restoration

Covid-19 Training Webinars

Developed by Grace Hill and National Apartment Association Education Institute (NAAEI)

State & local updates

Dial 211 or 888-892-1162 for NC COVID-19 Information, or text COVIDNC to 898211

NEW: COVID-19 Dashboard from NCDHHS

Case Count in NC

Testing and Treatment in NC

Guidance from NCDHHS on the use of face masks

View Governor Cooper's three-phased approach to lift COVID-10 restrictions HERE.

May 20:
Governor Roy Cooper and NCDHHS Secretary Cohen announced that North Carolina will move into Safer At Home Phase 2 on Friday, May 22 at 5 p.m. After two weeks in Phase 1, the state’s overall key indicators remain stable but the continued increases in daily case counts signal a need to take a more modest step forward in Phase 2 than originally envisioned. Read the FAQs and view the Phase 2 Guidance.

May 15:

NCDHHS issued updated guidance on who should be tested for COVID-19. The new guidance recommends that clinicians test any patient in whom COVID-19 is suspected. The new guidance recommends clinicians ensure certain populations have access to testing, regardless of symptoms, including:

Anyone with symptoms suggestive of COVID-19

Close contacts of known positive cases, regardless of symptoms

Persons who live in or have regular contact with high-risk settings (e.g., long-term care facility, homeless shelter, correctional facility, migrant farmworker camp)

Persons who are at high risk of severe illness (e.g., people over 65 years of age, people of any age with underlying health conditions)

Persons who come from historically marginalized populations

Health care workers or first responders (e.g. EMS, law enforcement, fire department, military)

Front-line and essential workers (grocery store clerks, gas station attendants, etc.) in settings where social distancing is difficult to maintain

May 5:
Governor Cooper signed Executive Order 138 to modify North Carolina’s Stay At Home order and transition to Phase 1 of slowly easing certain COVID-19 restrictions effective Friday, May 8 at 5 p.m. LEARN MORE

Mask the City is a community-wide effort in Winston-Salem, North Carolina to provide everyone access to a Nightingale™ WS Protective Mask, produced by Renfro Corporation, and urge them to wear masks as well as to continue social distancing for 40 days from April 22 through May 31, 2020 to help reduce the spread of COVID-19 in this area. The masks are being widely dispersed to the community under the program, and many are being provided by employers or other organizations at no cost to recipients. LEARN MORE

April 23:
The statewide Stay at Home Order has been extended through May 8. Gatherings of more than 10 people are banned and everyone should stay at least 6 feet apart. (Press release) Governor Cooper has also released North Carolina’s plan to lift restrictions based on virus trends.

April 14: 
The City of Winston-Salem announced that the emergency declaration, including the stay at home order, has been extended for three additional weeks, until May 7.

March 31:
Governor Cooper signs Executive Order 124 on March 31 prohibiting utilities, including electric, gas, water and wastewater services - from disconnecting people who are unable to pay during this pandemic. To learn more, read the FAQs.

March 27:
Governor Roy Cooper issues Executive Order 121, a statewide Stay at Home Order beginning Monday, March 30 at 5 p.m. until April 29, 2020. The Executive Order directs people to stay at home except to visit essential businesses, to exercise outdoors or to help a family member. Specifically, the order bans gatherings of more than 10 people and directs everyone to physically stay at least six feet apart from others. Read the FAQs.

March 25:

Guilford County, the cities of Greensboro and High Pont have issued a stay at home order effective March 27 at 5:00pm through April 16.

The City of Winston-Salem issued a stay at home order beginning March 27 at 5:00pm and ending April 16. 

All individuals  are restricted to stay at their places of residence, and may leave their residences only for essential activities, essential government functions, to operate essential business. The orders are to keep residents at home, avoiding normal day-to-day activities, business and trips beyond what is needed to take care of essential services and activities. Residents are allowed to go to grocery stores, pharmacies, health care appointments and outdoor exercise, while exercising proper social distancing. Restaurants are permitted to offer take-out and delivery service.

March 23: Executive Order 120 closes K-12 public school statewide through May 15, bans mass gatherings over 50 people, closes some businesses.

Resources for Residents

April 20: Governor Roy Cooper announced today that North Carolina has been approved for the new Pandemic Electronic Benefit Transfer (P-EBT) program, to help families purchase food for children impacted by school closings due to COVID-19. NCDHHS is working to operationalize the program and families will begin to receive this benefit in coming weeks. Learn more

The North Carolina Department of Health and Human Services (NCDHHS) has partnered with the North Carolina Child Care Resource and Referral (CCR&R) network to launch a hotline to provide child care options for children of critical workers who do not have access to typical care because of COVID-19 closures.
Families who have flexible working arrangements are encouraged to stay at home with their children. Workers who need care may call 1-888-600-1685 to receive information about local options for children from infants through age 12. The hotline is open Monday through Friday 8 a.m. to 5 p.m.

Parent Application for Financial Assistance for Emergency Child Care

Second Harvest Food Bank of Northwest NC:  Need Help - Find Help - Give Help.
Resources for families and children and location information for free meals for children.

Internet Service Provider Map

FAQs for filing for unemployment

How to Protect Yourself From the Spread of COVID-19

10 Things to Do to Manage Your Health at Home

Guide to Coronavirus for Cancer Patients from the Mesothelioma Center

Optum has a toll-free 24-hour Emotional Support Help Line at 866-342-6892 for people who may be experiencing anxiety or stress around COVID-19.

The National Disaster Distress Helpline at 1-800-985-5990 offers crisis counseling and emotional support 24 hours a day for anyone experiencing distress or other mental health concerns during the COVID-19 outbreak.

Are you having difficulty paying rent? Visit our Renters Resources page.

Resources for Multifamily Operations

FAQs for multifamily housing providers 

Social Media tool kit

Environmental Cleaning Guidance: Non-Healthcare Settings

Capital Associated Industries Coronavirus Command Center : HR, Compliance and People Development

NCDHHS Interim Guidance for Businesses during Phase 1

NEW: How to Address Employee Fear When Returning to the Workplace: Practical Tips plus best practices

COUNT ON ME NC: Evidence-based COVID-19 training developed by public health officials and food safety experts will provide a vital roadmap for reopening your business. Each module contains best practices and procedures that will give your staff and guests the confidence you’re doing everything possible to ensure their safety. In partnership with NCDHHS. New training modules coming soon.

Pools on property? Read the Interim Guidance for Public Pools and Spas during Phase 2 here

NAA provides guidance on a host of pressing issues concerning rent collection in the face of COVID-19.
Guidance is presented by William P. Cannon III, Principal, Offit Kurman Attorneys at Law. 
Released 3/31/2020 
Best Practices For Property Managers: Rent Collection, Late Fees, Filings, Payment Plans

Because there exists a misconception that rental housing owners enjoy large margins and can continue operating in the absence of rent payments, and with so much discussion around rents during COVID-19, the National Apartment Association (NAA) has released resources that help explain the breakdown of $1 of rent.

For Suppliers

NAA Webinar: Guidance for Suppliers Amid COVID-19


People who have confirmed COVID-19 and are in isolation, and people who may have been exposed to COVID-19 and are self-monitoring, are doing the right thing and helping to protect their communities. They should never be harassed and bullied, including through social media. We should offer compassion, support via phone and texts, and assistance as appropriate, but never hostility or judgment.