COVID-19 Resources

PTAA Supplier Partners Offer COVID-19 Services

The following supplier partners are currently offering specialized services that can assist with sanitization or social distancing items, such as signs and plexiglass dividers. Click the links to view their profiles in our supplier directory.

911 Restoration

BG Multifamily
(more info)

Fast Signs of High Point

Home Depot Pro Multifamily

McNeely Pest Control

Prosource Fitness Equipment

Spangler Restoration

Covid-19 Training Webinars

Developed by Grace Hill and National Apartment Association Education Institute (NAAEI)

State & local updates

COVID-19 Information for North Carolina (via NAA)

Dial 211 or 888-892-1162 for NC COVID-19 Information, or text COVIDNC to 898211

NEW: COVID-19 Dashboard from NCDHHS

Case Count in NC

Testing and Treatment in NC

Guidance from NCDHHS on the use of face masks

View Governor Cooper's three-phased approach to lift COVID-10 restrictions HERE.

September 30: 
North Carolina will move to Phase 3, easing some restrictions while continuing safety measures to combat the spread of COVID-19. Executive Order 169 begins Oct. 2 at 5 p.m. and continues for three weeks through October 23. Read the Order's FAQs and review Phase 3 guidance.

September 1:

Governor Roy Cooper announced a careful step forward, moving North Carolina into “Safer At Home Phase 2.5" restrictions, beginning 5 p.m. Friday, Sept. 4.

August 7:

Governor Roy Cooper announced that North Carolina will remain paused in Safer At Home Phase 2 for another five weeks as students and staff return to schools, colleges and universities. About the extension, NCDHHS Secretary Mandy Cohen said, "While overall we are seeing signs of stability, we still have much work to do. Our recent trends show us what is possible when we commit to slowing the spread by wearing face coverings and following those simple but powerful 3Ws." Read the press release.

June 24:

  • North Carolina is adopting a face covering requirement to help slow the spread of COVID-19, making it mandatory for people to wear a cloth covering over your nose and mouth when they are indoor and in outdoor public places, where staying 6 feet from people who are not part of their households is impossible. Face coverings are a simple way to control this virus while we protect ourselves, our families, and other people around us. Employees and customers of retail businesses and restaurants, as well as workers in manufacturing, construction, meat process and agriculture settings, must wear face coverings in those places.

  • Beginning June 26, Winston-Salem will  begin requiring face masks to be worn anytime a person will be in contact with other people in public or private spaces where it is not possible to maintain proper social distancing. The policy will remain in effect through mid-August and will be reassessed at that time.

June 23:
Beginning at 5pm June 23, in Greensboro, face coverings must to be worn anytime a person will be in contact with others in public or private spaces where it is not possible to maintain proper social distancing. These places include grocery stores, pharmacies, businesses, parking lots, sidewalks and public transit. Find additional info on masks from the City of Greensboro HERE

June 15:
NCDHHS announced that the state’s Community Action Agencies (CAAs) have begun to receive flexible funds that can be used to help low-income individuals and families meet a variety of needs caused by the economic disruption of the COVID-19 pandemic. These funds are part of the federal Community Services Block Grant (CSBG) and can, among other allowable uses, help eligible residents facing eviction with unmet rent and utility expenses.

June 9:
The North Carolina Department of Health and Human Services (NCDHHS) is releasing updated guidance for doctors and clinicians on who should be tested for COVID-19.

The guidance recommends that clinicians conduct or arrange for diagnostic COVID-19 testing for:  

  • Anyone with symptoms suggestive of COVID-19.
  • Close contacts of known positive cases, regardless of symptoms.
  • The following groups are some of the populations with higher risk of exposure or a higher risk of severe disease if they become infected. People in these groups should get tested if they believe they may have been exposed to COVID-19, whether or not they have symptoms.  
    • People who live in or have regular contact with high-risk settings (e.g., long-term care facility, homeless shelter, correctional facility, migrant farmworker camp).
    • Historically marginalized populations who may be at higher risk for exposure.
    • Frontline and essential workers (grocery store clerks, gas station attendants, child care workers, construction sites, processing plants, etc.) in settings where social distancing is difficult to maintain.
    • Health care workers or first responders (e.g. EMS, law enforcement, fire department, military).
    • People who are at high risk of severe illness (e.g., people over 65 years of age, people of any age with underlying health conditions).
  • People who have attended protests, rallies, or other mass gatherings could have been exposed to someone with COVID-19 or could have exposed others. Testing should be considered for people who attended such events, particularly if they were in crowds or other situations where they couldn’t practice effective social distancing.

North Carolina is experiencing increased community transmission of COVID-19. On Saturday, June 6. The state reported its highest one-day number of laboratory-confirmed COVID-19 cases with 1,370 cases reported.  

NCDHHS has new tools to help people know if they should consider being tested for COVID-19 and to find a nearby testing place.   

  • Check My Symptoms (, a public website that allows people to enter their symptoms to determine if they should consider getting tested for COVID-19. If a test is recommended, they will receive a link to a list of nearby testing sites via email or text.
  • Find My Testing Place (, a public website that allows people to enter their county or ZIP code and access a list of nearby testing site locations online.

May 30: Governor Roy Cooper signed Executive Order No. 142 to extend the prohibition of utility shut-offs and implement a moratorium on evictions. The Order goes into effect today with the Governor’s signature. Read the press release and the FAQ.

May 20:
Governor Roy Cooper and NCDHHS Secretary Cohen announced that North Carolina will move into Safer At Home Phase 2 on Friday, May 22 at 5 p.m.  Read the FAQs and view the Phase 2 Guidance.

Mask the City is a community-wide effort in Winston-Salem, North Carolina to provide everyone access to a Nightingale™ WS Protective Mask, produced by Renfro Corporation, and urge them to wear masks as well as to continue social distancing for 40 days from April 22 through May 31, 2020 to help reduce the spread of COVID-19 in this area. The masks are being widely dispersed to the community under the program, and many are being provided by employers or other organizations at no cost to recipients. LEARN MORE

Resources for Residents

The NC Housing Opportunity and Prevention of Evictions (HOPE) Program is a new statewide initiative that provides rent and utility assistance to eligible low- and moderate-income renters experiencing financial hardship due to COVID-19. The new program will help prevent evictions and utility disconnections in order to promote housing stability during the ongoing pandemic. HOPE is an initiative of the NC Office of Recovery and Resiliency, a division of the North Carolina Department of Public Safety.

Read the overview for landlords here

August 14: NCDHHS is encouraging North Carolinians who are enrolled in the federal Special Supplemental Nutrition Program for Women, Infants, and Children (WIC) to use their food benefits during COVID-19 to support good nutrition for their families. All WIC participants are getting monthly food benefits automatically added to their eWIC account because of the pandemic.

June 15: NCDHHS announced that the state’s Community Action Agencies (CAAs) have begun to receive flexible funds that can be used to help low-income individuals and families meet a variety of needs caused by the economic disruption of the COVID-19 pandemic. These funds are part of the federal Community Services Block Grant (CSBG) and can, among other allowable uses, help eligible residents facing eviction with unmet rent and utility expenses.

April 20: Governor Roy Cooper announced today that North Carolina has been approved for the new Pandemic Electronic Benefit Transfer (P-EBT) program, to help families purchase food for children impacted by school closings due to COVID-19. NCDHHS is working to operationalize the program and families will begin to receive this benefit in coming weeks. Learn more

The North Carolina Department of Health and Human Services (NCDHHS) has partnered with the North Carolina Child Care Resource and Referral (CCR&R) network to launch a hotline to provide child care options for children of critical workers who do not have access to typical care because of COVID-19 closures.
Families who have flexible working arrangements are encouraged to stay at home with their children. Workers who need care may call 1-888-600-1685 to receive information about local options for children from infants through age 12. The hotline is open Monday through Friday 8 a.m. to 5 p.m.

Parent Application for Financial Assistance for Emergency Child Care

Second Harvest Food Bank of Northwest NC:  Need Help - Find Help - Give Help.
Resources for families and children and location information for free meals for children.

Internet Service Provider Map

FAQs for filing for unemployment

How to Protect Yourself From the Spread of COVID-19

10 Things to Do to Manage Your Health at Home

Guide to Coronavirus for Cancer Patients from the Mesothelioma Center

Optum has a toll-free 24-hour Emotional Support Help Line at 866-342-6892 for people who may be experiencing anxiety or stress around COVID-19.

With schools opening in-person and remotely across the state under new health and safety procedures, NCDHHS is expanding the Hope4Healers Helpline (919-226-2002) to serve NC’s teachers, school personnel and their families. Hope4Healers can provide mental health and resilience supports, and is available 24 hours per day, 7 days a week. When teachers, school personnel or family members call the helpline, they will speak to someone who is trained to listen and offer support.

The National Disaster Distress Helpline at 1-800-985-5990 offers crisis counseling and emotional support 24 hours a day for anyone experiencing distress or other mental health concerns during the COVID-19 outbreak.

Are you having difficulty paying rent? Visit our Renters Resources page.

Resources for Multifamily Operations

NAA's Guidance for Reopening Office & Amenity Spaces

FAQs for multifamily housing providers 

From NAA:

Social Media tool kit

NEW: NCDHHS has provided a Prevent and Protect Media Toolkit, including graphics in English and Spanish to help communicate with your communities about masks, symptoms checking, contact tracing, testing resources and more.

NCDHHS released a Partner COVID-19 Testing Toolkit designed for organizations seeking to host community testing events. The comprehensive toolkit comes in response to widespread interest among North Carolina organizations such as community-based organizations, churches and nonprofits. The toolkit is available in English and Spanish.

Environmental Cleaning Guidance: Non-Healthcare Settings

Capital Associated Industries Coronavirus Command Center : HR, Compliance and People Development

NCDHHS Interim Guidance for Businesses during Phase 1

How to Address Employee Fear When Returning to the Workplace: Practical Tips plus best practices

COUNT ON ME NC: Evidence-based COVID-19 training developed by public health officials and food safety experts will provide a vital roadmap for reopening your business. Each module contains best practices and procedures that will give your staff and guests the confidence you’re doing everything possible to ensure their safety. In partnership with NCDHHS. Training for all businesses is available HERE.

Pools on property? Read the Interim Guidance for Public Pools and Spas during Phase 2 here

NAA provides guidance on a host of pressing issues concerning rent collection in the face of COVID-19.
Guidance is presented by William P. Cannon III, Principal, Offit Kurman Attorneys at Law. 
Released 3/31/2020 
Best Practices For Property Managers: Rent Collection, Late Fees, Filings, Payment Plans

Because there exists a misconception that rental housing owners enjoy large margins and can continue operating in the absence of rent payments, and with so much discussion around rents during COVID-19, the National Apartment Association (NAA) has released resources that help explain the breakdown of $1 of rent.

In response to the COVID-19 global pandemic and the financial hardships some residents are experiencing, as a courtesy, the National Apartment Association has released the following two forms for your voluntary use:

1. Notice of Temporary Waiver of Late Fees
Allows operators to waive late fees incurred by residents who, as a result of COVID-19, are experiencing loss of wages, unemployment or unexpected medical expenses.  
2. Payment Plan Agreement (COVID-19 Pandemic)
Allows a resident who, as a result of COVID-19, is experiencing loss of wages, unemployment or unexpected medical expenses to pay rent and other sums at a later date. 

You can access the forms HERE

For Suppliers

NAA Webinar: Guidance for Suppliers Amid COVID-19


People who have confirmed COVID-19 and are in isolation, and people who may have been exposed to COVID-19 and are self-monitoring, are doing the right thing and helping to protect their communities. They should never be harassed and bullied, including through social media. We should offer compassion, support via phone and texts, and assistance as appropriate, but never hostility or judgment.