Keep Them Happy, Keep Them Home: Resident Retention Strategies That Work - Webinar
Event Details
Keep Them Happy, Keep Them Home: Resident Retention Strategies That Work
In today’s competitive rental market, keeping residents happy is just as important as attracting new ones. This session dives into proven strategies to boost resident retention, reduce turnover, and create loyal, long-term residents. We’ll explore innovative approaches to building meaningful resident connections through personalized service, engaging community events, and effective communication.
From move-in to renewal, you’ll learn how to anticipate and address resident needs, handle complaints with empathy, and create a living experience that residents won’t want to leave. Interactive discussions and real-world examples will equip you with actionable ideas to implement immediately. Whether you’re facing a high-turnover property or just want to fine-tune your retention game, this session will give you the tools to foster happy, long-term residents and a thriving community.
COST: PEP - FREE | Member - $19.00
This webinar is non-refundable
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Instructed by Joelis Barandica
Joelis Barandica is a dynamic leader in the multifamily housing industry, bringing over a decade of experience in property management, training, and leadership development. As a public speaker, educator, and advocate for diversity and inclusion, Joelis empowers property management professionals to achieve excellence while fostering inclusive communities.
Currently serving as the Operations Manager at Occupancy Heroes Incorporated, Joelis specializes in accelerated leasing strategies—helping properties achieve occupancy rates at 2-3 times the national average. With expertise spanning affordable housing, lease-ups, HUD, and LIHTC properties, Joelis is known for driving results, creating effective training programs, and turning leasing teams into high-performing units.
Joelis is also a public speaker and workshop facilitator, having delivered sessions at top industry conferences, including NAA’s Apartmentalize and various state-level events. Joelis’s interactive and engaging presentations focus on topics like leadership, communication, fair housing compliance, cultural competence, and team development—making them a sought-after speaker for industry organizations across the country.
With a passion for mentoring and supporting underrepresented voices, Joelis Founded Latinas in Property Management and actively works to elevate Latinos through educational content, events, and advocacy. Joelis’s success is driven by their ability to connect with teams, inspire change, and provide practical solutions that leave a lasting impact. They believe that with the right tools, training, and mindset, any property team can achieve long-term success.