Conflict Resolution: De-escalation Workshop

This workshop will equip maintenance and management professionals in multifamily housing with skills they can use to de-escalate customer confrontations, so they may avert violence and complete their primary work safely and effectively.

At the conclusion of the workshop, participants will be able to: 
- Identify indicators of potentially escalating conflict in others with 80% accuracy.
- Describe 6 strategies that can be used to de-escalate conflict.
- Demonstrate application of at least 4 of the 6 de-escalation strategies when conflict is potentially escalating.

Participants will partake in multiple activities/exercises that will focus on the following skills:
- Observation
- Listening
- Verbal & Nonverbal Communication

Members: $59
Nonmembers: $79

3 CECs for attending

Only 24 seats available

Instructed by Brandon Mathis