Community Manager - Jamestown

Job Board ,

Community Property Manager Job Summary

The Community Manager is fully accountable for all day to day property operations, overseeing and enhancing the value of the property. Community Manager must embrace the concepts of Leadership. Conduct business in accordance with Keystone policies, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act and all Federal, State and County Laws.

Reports to: Director of Property Management

Supervises: Supervises entire on-site staff (i.e., Assistant Community Manager/Relocation Specialist(s), Community Maintenance Supervisor/Community Maintenance Assistant/Groundskeeper(s).

Wage Status: Salary (ineligible for overtime).

Job Responsibilities:


· Demonstrate ability to understand financial goals, operate asset in owners’ best interest in accordance with Policies & Procedures set forward.

· Maintain accurate records of all community transactions and submit on a weekly basis (i.e., rent rolls, availability, delinquency reports, renewals, move in/move outs, traffic source etc.).

· Prepare annual budgets and income projections in a timely and accurate manner.

· Ensure that all rents and late fees/return check charges etc. are collected, posted and deposited daily.

· Generate necessary legal action, documents and process in accordance with Company and County guidelines.

· Provide constant vendor/contractor communications concerning scheduling, billing, vendor relations and certificate of insurance (all repairs requested over $500.00 must have three (3) quotes attached).

· Ensure that A/P invoices including Security Deposits are submitted to Regional/Assistant Manager for payment. Petty cash funds must balance and be available upon request for audit.


· Ensure property is leased to fullest capacity (95% or greater). Renewal letters prepared sixty (60) days prior to lease expiration dates.

· Utilize marketing strategies to secure prospective residents.

· Confirm that leasing staff gather information about competition in the area and keep in organized file.

· Continually monitor and analyze traffic logs, budget guidelines, renewal information, marketing data etc., to be able to give up-to-date and proper information when requested.

· Represent Keystone Group and Community in a professional manner at all times.


· Prepare and/or implement procedures and systems within Keystone guidelines to ensure orderly, efficient workflow.

· Confirm all leases and corresponding paperwork are completed and input into Real Page/One Site accurately and on a timely basis.

· Ensure current resident files are properly maintained and secure.

· Ensure all administrative paperwork is accurate, complete and submitted on a timely basis.

· Lead emergency team for community. Ensure proper response and handling of all community emergencies with staff, residents, buildings etc. with company guidelines to minimize liabilities (i.e., criminal activity on community, employee/resident injuries, fires, floods, freezes, mold & mildew, etc.

Resident Retention

· Address all resident concerns and requests in a timely manner to ensure resident satisfaction with management.

· Develop and/or implement resident retention programs (i.e., resident functions, special promotions, monthly newsletter, etc.).

· Ensure distribution of all company or community issued notices (i.e., weather, ice, emergencies, etc.).


· Maintain community appearance and ensure repairs are noted and completed on a timely basis. This requires daily community inspections and tours.

· Assure quality and quantity of market ready apartments.

· Ensure that models and market ready apartments are walked daily and communicate any service related needs to maintenance.

· Ensure that all service requests are recorded and communicated appropriately to maintenance.

· Monitor and update carpet replacement log and mildew log books.

· Items/Repairs over $500.00 must be approved prior to work being completed (three (3) bids attached with request).

Additional Requirements:

Perform duties normally associated with a supervisory position, such as hiring, training, evaluating, and disciplinary counseling of all on-site employees, under the direction of the Director of Property Management.

Review all Velocity Prebill reports.

Attendance is an imperative job function.

Employees must fulfill the performance standards of this position and comply with policies, rules and procedures of Keystone, including those set out in the Employee Handbook or otherwise communicated (verbally or writing) to employees.

Job Type: Full-time

Pay: $40,000.00 - $55,000.00 per year

Applicants should send resumes to