COVID-19 Updates and Resources

Posted By: Stephanie Beeman Blog ,

As news continues to unfold regarding the coronavirus, the leadership at PTAA are monitoring this situation closely and taking the health and safety of our members and their residents seriously.

As an advocate for members of the multifamily industry we are committed to providing resources for our membership, particularly as news rapidly develops concerning COVID-19 (coronavirus). 

Please monitor your email for updates about decisions regarding meetings, classes, or events at PTAA.

Resources below are collected from the National Apartment Association, Center for Disease Control and NC Division of Public Health. Click below to visit our page of resources collected from across the industry.

COVID-19 INDUSTRY RESOURCES       Renters Resources

The National Apartment Association has posted Guidance for Dealing with the Coronavirus on their website, including a free webinar addressing the development of policies and procedures around the coronavirus. 

NAA resource page

It is important to recognize that NAA, its affiliates and individual members are not health care professionals. The CDC and other qualified health officials should continue to be the primary source of current information and guidance. (from NAA)

Multifamily industry professionals can submit COVID-19 related questions to NAA HERE.

Guidance Concerning Shelter-in-Place Orders
Guidance from the National Apartment Association released on March 20.
NAA offers guidance related to shelter-in-place orders and what they mean for business operations in this webinar.

The National Apartment Association (NAA) is releasing a series of micro-webinars to provide guidance to the apartment industry for addressing the spread of COVID-19. Visit the NAA Resource Page for ongoing guidance and resources.
Access NAA webinars

NAA provides insight into how to handle maintenance during the spread of COVID-19. Guidance is presented by Paul , NAA Rhodes, NAA National Safety and Maintenance Instructor. "How to Handle Maintenance During COVID-19" Available HERE

NAA offers operational insight for how to handle a resident testing positive for COVID-19 . Guidance is presented by Ayiesha Beverly, NAA Senior Staff Attorney, National Lease Program. View the webinar HERE

NAA provides insight for rental housing industry suppliers amid COVID-19. Guidance is presented by Kirk Downey, Chairman of the NAA National Suppliers Council (NSC) and COO of Liberty Rent.
View the webinar HERE

Latest news from NAA:


The National Apartment Association (NAA), in partnership with the Texas Apartment Association (TAA), has prepared preliminary guidance and FAQs that housing providers throughout the country can use to better understand their rights and responsibilities under the Centers for Disease and Control’s (CDC) eviction order, which went into effect September 4, and bars evictions through December 31, 2020.

This guidance is not intended to be state specific and should be used in conjunction with advice from local legal counsel to interpret these requirements in light of existing federal, state and local eviction laws.

May 15:
NAA responds to HEROES Act

May 1:
This in-depth webinar, presented by CoStar Group and the National Apartment Association (NAA), explores the outlook for the U.S. economy, household behavior, market-level performance and key findings from a recent NAA survey of owners and operators.

April 24:
NAA addresses challenges faced by the replenished Paycheck Protection Program (PPP), and the eligibility of multifamily housing firms.

April 8:
Today, the National Apartment Association (NAA) and the National Multifamily Housing Council (NMHC) sent a letter to Congressional leadership urging additional direct and temporary assistance for America’s rental housing residents, owners and operators. Measures we are seeking include:Today, the National Apartment Association (NAA) and the National Multifamily Housing Council (NMHC) sent a letter to Congressional leadership urging additional direct and temporary assistance for America’s rental housing residents, owners and operators. Measures we are seeking include:
• Creating a direct, emergency assistance fund for rent payments;
• Expanding the availability of mortgage forbearance and aligning with renter protection requirements;
• Providing greater access to financial assistance and credit for property owners and mortgage servicers;
• Clarifying housing provider and resident responsibilities under the Coronavirus Aid, Relief, and Economic Security Act’s (CARES Act) standalone eviction moratorium;
• Making clear that residents must prove they are experiencing COVID-19 related financial hardship to benefit from eviction protections; and
• Ensuring that the unique needs of the rental housing industry are met under the SBA Paycheck Protection Program. 

NAA members can learn more about these measures and the critical relief they will bring to our industry here, and in our joint statement with NMHC.

April 1:
NAA Urges Rent Payments, Additional Relief Measures Amid COVID-19
Many residents will be unable to make their rent payments - through no fault of their own - which, in turn, will have devastating implications for apartment owners and operators. To minimize the damage, NAA is urging those of our nation's 40 million renters who've been financially unaffected by COVID-19 to make their rent payments in full and on time. Read the full statement.

For information from the Centers for Disease Control & Prevention, visit their website:

CDC website



NEW: COVID-19 NC Dashboard

There are now more than 300 places across North Carolina to be tested. NCDHHS launched an interactive tool for finding local COVID-19 test sites.

Testing Events in NC

North Carolina resources can be found on the Division of Public Health website:

NCDHHS website



If you have questions or concerns, please call the COVID-19 Helpline (toll free) at 1-866-462-3821

To submit questions online, go to and select "chat"