PTAA Member Services Director

Job Board ,

Job Description:

Member Services Director


Position Summary: Responsibilities of this position centered around Membership include data entry of membership transactions into the computer system; preparing and forwarding acknowledgments, membership packets, and renewal statements to members; responding to customer service requests and primarily responsible for answering phones; providing assistance in planning and staffing membership events.


Reports to: Executive Director

Salary: Open

Type: Full time

Location: Greensboro, NC


Primary Purpose and Function:

The Member Services Director is responsible for all Piedmont Triad Apartment Association membership functions.

Administrative Responsibilities:

  • Establishes and maintains key relationships with members, partners, and vendors in the Triad area.
  • Serves members by answering phone inquiries professionally and courteously.
  • Enters new members into database systems (Novi/ QuickBooks and NAA portal)
  • Proctor credential and CFC certification exams as needed by Education Director
  • Resolves customer requests, questions, and complaints frequently, requiring analysis of situations to determine the best use of resources.
  • Schedules room rentals (Education Center, Board, and Maintenance Training Center). Helps ensure rooms are arranged correctly and ready for use.
  • Maintains accurate member records in Novi and QuickBooks
  • Performs annual audit prior to dues billing to ensure all billing information is accurate.
  • Solicits sales of PTAA products: membership, sponsorships, training, and participation in networking events
  • Provide staffing for after-hours room rentals as needed

Financial Management:

  • Invoice members for participation in events or classes
  • Manage billing for annual sponsors and advertising
  • Ensure non-members attending events and classes and billed the correct rate and payments collected before participation
  • Process checks and credit card payments
  • Past dues collections and account management
  • Enter bills into QuickBooks and issue checks for Executive Director to review and sign
  • Manage ACH payments
  • Monthly bank reconciliation
  • Perform all tasks for annual dues billing and collections
  • Handle bulk registration sales for NAA Apartmentalize (alternating years)

Committee and Event Management:

  • Oversee ECHO committee by attending monthly meetings, helping to guide quarterly service projects, planning and executing events, and professional growth opportunities. 
  • Oversee Programs Committee by attending monthly meetings and assisting in the planning and implementing non-signature events. 
  • Oversee Trade Show Committee, which plans and executes the annual trade show.
  • Set up and manage events and meetings in Novi related to ECHO, Programs, or Trade Show.
  • Create name tags and registration for events
  • Manage member relationships by attending scheduled events
  • Assist all team members in any event management tasks
  • Maintain relationships with PTAA committees by being involved and staffing meetings
  • Perform other duties as assigned by the Executive Director


High School Diploma and two years of administrative experience. A College degree in Business Administration, management, or similar course work, is preferred. Working knowledge of MS Office Suite, QuickBooks, Outlook Express, and standard office equipment.

Knowledge of AMS systems a plus (Novi, Yardi, MRI, One-Site)

Applicants should send resume to